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Our accredited sleep technician performed a full analysis of the recording, followed by a review and interpretation by a board certified sleep physician. Our lab analyzed the two night recording, and found sufficient data on the second night, which had 215 minutes (over 3.5 hours) of actual sleep time available. Therefore, once your test and paperwork arrived at Snap, they were processed as usual. You didnt indicate that you had any trouble sleeping during the test, nor that you would like to cancel the test. You signed the paperwork and returned the recording to Snap. From your complaint and our follow-up call, we understand that during your two nights of testing, you didnt feel that you slept well. Thank you for sharing your experience with us.

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If you have any further questions, please feel free to contact us at **************. You should have also received an Explanation of Benefits (EOB) from your insurance company. Upon charging your card on file, a receipt for your payment was sent to your provided email address on 11/01/22. You were also informed that your card on file would be charged after we released your test results and processed the insurance claim.

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We looked into your case, and found that you were informed of your patient responsibility during your online registration, and again during your phone registration with our representative. After testing has been completed, the patient responsibility is charged to the payment card on file and a receipt is sent to the email provided by the customer. We hope that we were able to resolve your concerns.Īs we discussed, during registration, our standard practice is to inform customers of the exact amount of their patient financial responsibility for the test. Thank you for speaking with our manager regarding your complaint. This sounded ridiculous, not getting any document showing the reason for the charge! After going back and forth with the representative on this topic for about 20 minutes, they said that they would talk to their manager and I was placed on hold when they came back to the phone, they agreed to send me a statement.After viewing the statement, I found that the insurance did not cover any of the charge, and I was being charged the entire cost of the procedure.Why was I told that my insurance covered the testing? I asked the representative for an invoice or statement for the charge I was told they do not give out any invoice, statement, or receipt, and they do not have to give one, because I gave them authorization to bill my credit card. When I called to inquire about the charge, I was informed that the charge was my co-pay. A number of weeks after the test was completed, I received notification of a Snap Diagnostics charge on my credit card (I had not received any prior notification regarding the charge). When Snap Diagnostics initially contacted me to setup a testing procedure, I was informed by them that my insurance had approved the test, however they would need my credit card information, in case I did not return their equipment on time, also in case there was a co-pay.